Privacy Policy
Last updated: January 2026
1. Data Controller
Nelxico SpA, located at Av. Apoquindo 4700, Floor 12, Las Condes, Santiago, Chile, Tax ID (RUT) 77.456.789-K, is the data controller for personal data collected through the nelxico.com platform. We operate under the applicable data protection regulations of the Republic of Chile, including Law No. 19,628 on the Protection of Private Life and its subsequent amendments.
2. Personal Data We Collect
We collect the following data when you interact with our platform: identification data (full name, RUT, nationality), contact data (email address, phone number, address), financial data necessary for the investment process (credit history, banking information), browsing data (IP address, browser type, pages visited, session duration), and data voluntarily provided through contact forms or direct communications.
3. Purpose of Data Processing
We use your personal data to: manage your account and investor profile on the platform, process and manage your investments in real estate projects, comply with legal and regulatory obligations before the Financial Market Commission (CMF), send you relevant information about your investments and project status, improve our services and user experience on the platform, and respond to your inquiries and information requests.
4. Legal Basis for Processing
The processing of your data is based on: your express consent when registering on the platform, the execution of the service agreement between you and Nelxico SpA, compliance with legal obligations established by Chilean legislation on financial matters and anti-money laundering, and our legitimate interest in improving and protecting our services.
5. Data Sharing with Third Parties
We may share your personal data with: developers and managers of the real estate projects you invest in (limited and necessary information), financial and banking entities for transaction management, Chilean regulatory authorities when required by law (CMF, UAF, SII), technology service providers assisting us in platform operations, and external legal advisors and auditors under strict confidentiality agreements. We do not sell or trade your personal data to third parties for advertising purposes.
6. International Transfers
Some of our technology providers may be located outside Chile. In such cases, we ensure adequate safeguards for the protection of your data, including standard contractual clauses and compliance with international information security standards.
7. Retention Period
We retain your personal data for as long as your account remains active on the platform and for additional periods required by Chilean legislation. Financial records are kept for a minimum of five years after account closure, in accordance with current tax and regulatory obligations.
8. Your Rights as a Data Subject
Under Chilean law, you have the right to: access your personal data and obtain a copy thereof, rectify inaccurate or incomplete data, request deletion of your data when it is no longer necessary for the purpose for which it was collected, object to the processing of your data under certain circumstances, and revoke your consent at any time. To exercise these rights, you may contact us at contacto@nelxico.com.
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption in transit and at rest, role-based access controls, periodic security audits, and ongoing staff training.
10. Changes to This Policy
We reserve the right to update this privacy policy periodically. Substantial changes will be notified to registered users via email and published on this page with the date of the last update.
11. Contact
For any inquiries related to this privacy policy or the processing of your personal data, you may contact us at: Nelxico SpA, Av. Apoquindo 4700, Floor 12, Las Condes, Santiago, Chile. Email: contacto@nelxico.com. Phone: +56 2 2345 6789.